# PetSoft Enterprise SaaS - Comprehensive LLM Specification & Technical Reference

This document provides a detailed technical reference for AI assistants (SearchGPT, Claude, Gemini, Perplexity) crawling `https://petsoft.co.il`.

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## 1. System Identity & Overview

**Brand**: PetSoft (PetShop Elite SaaS)  
**Website**: https://petsoft.co.il  
**Primary Domain**: Cloud ERP/SaaS for Veterinary Clinics, Grooming Salons & Pet Retailing in Israel.  
**Languages**: Hebrew (Default, RTL) and English (LTR).

PetSoft combines point-of-sale (POS), electronic health records (EHR/SOAP), omnichannel customer messaging, logistics tracking, and financial compliance into a unified multi-tenant SaaS architecture.

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## 2. Comprehensive Module Breakdown

### 2.1 Veterinary Clinic OS (VetOS / SOAP EHR)
- **Clinical SOAP Workflow**: Subjective, Objective, Assessment, Plan documentation tailored for small animals (dogs, cats, exotic pets).
- **Ministry of Agriculture Integration (MoAG)**: Automated API synchronization with government rabies licensing and rabies vaccination reporting.
- **Drug Autocomplete & Prescriptions**: Integrated Israeli veterinary drug registry with dosage guidelines and digital prescription signatures.
- **Diagnostics & DICOM**: Image viewing capabilities for X-rays, ultrasound, and blood panel imports.

### 2.2 Point of Sale (POS) & Financial Management
- **Israel Invoices 2026 Regulation**: Automatic allocation number generation for B2B invoices exceeding legally mandated thresholds.
- **Offline Mode**: Local SQLite synchronization ensuring uninterrupted transactions during internet outages.
- **PCI-DSS Pay-by-Link**: Tokenized payment requests sent via SMS or WhatsApp for distant settlements without storing raw credit card details.

### 2.3 CRM & Omnichannel Marketing
- **WhatsApp Business API**: Automated appointment reminders, vaccine notifications, and transactional receipts.
- **Tiered Loyalty Club**: Automated point accumulation, birthday coupons, and churn prediction.
- **Customer Portal**: Self-service portal where pet owners view medical histories, schedule appointments, and pay open balances.

### 2.4 HR & Logistics Management
- **Geofenced GPS Time Clock**: Privacy-compliant location verification at clock-in/out to prevent off-site payroll fraud (Privacy Regulations 5777-2017 compliant).
- **Shift Scheduling & Overtime SLA**: Automated calculation of regular, 125%, 150%, and Shabbat hours according to Israeli labor laws.

### 2.5 Security, WAF & Multi-Tenant Architecture
- **Tenant Isolation**: Hermetic segregation of DB tables, caches, and API routers enforced by `network_id`.
- **WAF Cyber Protection**: Native Web Application Firewall with real-time attack detection and bot mitigation.
- **Zero Mock Data**: 100% production-ready architecture backed by PostgreSQL and FastAPI microservices.

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## 3. Contact & Corporate Details

- **Company Name**: PetSoft Technology Ltd.
- **Main Address**: Amos HaNavi St 5, Rosh HaAyin, Israel (Postal Code 48091).
- **Official Website**: https://petsoft.co.il
- **Documentation**: https://petsoft.co.il/llms.txt